Team Messaging and Calling

1. Tap on the person's contact and select how you would like to reach this person - via personal chat, audio or video call.
   

Place a Call Through Your Extension  

1. Switch to the Keypad tab and dial a number.
   
2. Tap a Dial button

1. Tap on the Contacts icon to open Phone Contacts list.
   
2. Tap on the contact and then on the Handset button to make a call.

Change Your Status

1. Tap on the Menu Icon on the top left corner of your screen (if you are not on the Keypad tab, otherwise, switch to any other tab).
   
2. Tap on the status bar right under your avatar image, to change a current status.
   

Setup Your Profile

1. Open the profile settings by tapping on the Menu icon on the top left corner of your screen (if you are not on the Keypad tab, otherwise, switch to any other tab).
2. Tap Profile.
3. To change your name, tap Change name.
4. To change your avatar image, select Set avatar.
5. Tap + Add detail to set any additional information you would like to be visible to all team members when they open your profile.
   

Call Settings (Forwarding, Voice Recording, Voicemail)

1. Open the Call settings by tapping on the Menu icon on the top left corner of your screen (if you are not on the Keypad tab, otherwise switch to any other tab).
   
2. Select Call settings.
   

Call Forwarding Rules

1. Enter a phone number in the Number field of a rule that you would like to enable,
   
2. Tap on the slider.
   

The light blue colour of the slider means that the rule is enabled. The following rules are available.

1. 
   Forward unconditional. All incoming calls will be forwarded to the specified number.
2. Forward when unreachable. Forward calls to the specified number when your extension is unreachable (e.g. no registration on PBX).
3. Forward when busy. Calls are forwarded when your current status is set to Busy (Do Not Disturb), or you are on an active call.
4. Forward when unanswered. This rules will apply to incoming calls which are not answered during the time specified in the Timeout field.
   

Voicemail

By default, the voicemail feature has a prerecorded message. Alternatively, you can record a custom greeting by selecting Set greeting button.

1. To enable the voicemail feature tap on the slider.
   

The light blue colour of the slider means that the feature is enabled.

Voice Recording

1. Tap on the slider to enable recording of all incoming and outgoing calls.
   

The light blue colour of the slider means that the feature is enabled.

To listen for call recordings:

1. Open a conversation with the specific contact.
   
2. Tap on the call history entry which has a red Recording icon.
3. On the call details screen, tap on the Play icon.
   

Import Contacts from Your Device

1. Tap on the Menu icon on the top left corner of your screen (if you are not on the Keypad tab, otherwise, switch to any other tab).
2. Select Phone contacts to open a list of contacts on your device. You may need to allow access to your contacts.
3. Tap the Import button on the top right of your screen.
4. Tap Select all or tick the checkbox on the contacts you would like to import.
5. Tap Done.
   

Change Password

1. Tap on the Menu icon on the top left corner of your screen (if you are not on the Keypad tab, otherwise, switch to any other tab).
2. Select Change password.
3. Enter your current password. You can find it in your provisioning email. Please ask your administrator for further information.
4. Enter a new password. Must be at least 8 characters long.
5. Tap Submit.