Getting started with the Android App

Getting started with the Android App

Download the App 

To download the UCOM Call app to your iOS device(s), please go to the App Store and search for UCOM or follow this link: https://play.google.com/store/apps/details?id=com.ucom.softphone

Log in with Your UCOM User 

Launch the app, once you installed it on your device(s). If you received an email with provisioning instructions, please use the credentials specified there to log in. We will send this email from support@ucom.com.au.


Alternatively, you can scan a QR code provided in the email. To do this, tap on the Scan icon on the login screen of your app.


Team Messaging and Calling

Once you log in to the app, switch to the Contacts tab on the bottom of your screen, to see your team members with their real-time presence. 
To start a conversation,
  1. Tap on the person’s contact and select how you would like to reach this person – via personal chat, audio or video call.

Place a Call Through Your Extension  

To place a call through your PBX extension:
  1. Switch to the Calls tab then tap the dialpad icon.
  2. Enter a number and tap the dial button
Alternatively,
  1. Tap on the Contacts icon to open a Phone Contacts list.
  2. Tap on the contact and then on the Handset button to make a call.

Change Your Status

To control your current presence:
  1. Switch to the Menu Tab.
  2. Tap on the status bar right under your name, to change a current status.

You can set either Online or Busy (Do Not Disturb) or At the desk[1] statuses.
*[1] When near your desk phone, you can reduce distraction by setting the “at the desk” status, which delays call coming to your mobile app for 10 seconds.


Setup Your Profile 

To make your account more personal and informative, you can set your profile information, which is visible to all team members.
  1. Open the profile settings by switching to the Menu tab.
  2. Tap Profile.
  3. To change your profile, tap the pencil icon.
  4. To change your avatar image, tap camera icon.
  5. Tap + Add detail to set any additional information you would like to be visible to all team members when they open your profile.


Call Settings (Forwarding, Voice Recording, Voicemail)  

In the Call settings, you can set various types of call forwarding rules, enable voice recording and a voicemail.
  1. Open the Call settings by switching to the Menu tab.
  2. Select Settings → Call settings.

Call forwarding rules

To enable a call forwarding rule:

  1. Tick the checkbox on the rule that you would like to enable.
  2. Enter a phone number in the forward to field.
  3. Tap on Check icon on the top right corner of your screen to save the settings.
  1. Forward all calls. All incoming calls will be forwarded to the specified number.
  2. Forward when offline. Forward calls to the specified number when your extension is unreachable (e.g. no registration on PBX).
  3. Forward when busy. Calls are forwarded when your current status is set to Busy (Do Not Disturb), or you are on an active call.
  4. Forward when no answer. This rules will apply to incoming calls which are not answered during the time specified in the waiting time field.

Voicemail

By default, the voicemail feature has a prerecorded message. Alternatively, you can record a custom greeting by tapping the Prompt button.
  1. To enable the voicemail feature tick the voicemail checkbox.

Voice recording

  1. Tap the recording checkbox to record all incoming and outgoing calls.
To listen for call recordings:
  1. Open a conversation with the specific contact.
  2. Tap View details on the call history entry.
  3. On the call details pop-up, tap on the Play icon.

Change Password

When your account has been created by the a UCOM admin, your password was generated automatically. However, you can change it at any time if you want so.
To change your password:
  1. Switch to the Menu tab.
  2. Go to the Profile and tap on the pencil icon to edit your profile.
  3. Tap change password right under the Display name field.
  4. Enter the old and new passwords. The new password must be at least 8 characters long.
  5. Tap on the check icon on the top right corner of your screen.

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