Creating Flows (Multiple Answer Points)
This article will begin to educate you on the various tools available you have at your disposal in the Business 1300 Flow Designer, this page will serve as an overview for the nodes only, there will be a link in each relevant section for more information on advanced features.
Inputting Nodes
To input a node you must click and drag from the left hand side actions bar onto an empty circle as below, this can be done before or after existing nodes.
Call Node
The call node is the first and most basic of nodes, from here we can set our endpoints, these are the number/s you want to be called when your inbound number is called. Numbers are entered on the left with a custom friendly name input on the right.
NOTE: Numbers MUST be in +E.164 format e.g. 02 9999 9999 becomes +61299999999.
There are more advanced features such as call whispers, line hunts, random calling, fail-over and ring timers which are available by clicking 'More Options'.
Play Node
The play node is a very simple node which allows you to upload media files to be played to the caller, these can be simple intros and call recording messages to more complex advertisements and music.
NOTE: Whilst media is playing using this node no other action is taking place. E.g. Media Plays then the call routes/rings, if you want media to play on call ringing.
NOTE: Audio files must be in .mp3 and be under 10MB in size.
Multiple files can be uploaded and as shown in the picture above you may have these files play in order or at random.
Menu Node
The Menu Node is your traditional IVR (Interactive Voice Response) callers will be introduced via an audio file of which includes instructions for the callers.
E.g. "Thanks for calling Business 1300, For Sales please Press 1, For Support please Press 2 or for all Other Inquiries please Press 3."
Once you have recorded your audio and uploaded the file in this node you will then be able to add options. Once you have added all of your options clicking save will generate the options as shown below:
Time & Day Node
The Time and Day node allows you to route callers depending on the time of day as well as which day of the week it is, an example of this would be the Business 1300 business hours which are:
7:00 AM to 6:00 PM AEST Monday to Friday
The Time and Day is what is called a conditional branch node, it relies on some basic logic to execute actions, similar to how a coding 'IF' statement would work. If the time matches the range/s given then go down the 'Match' route, if it doesn't match, go down the 'No Match' route.
NOTE: Remember to use 'More Options' to specify the timezone otherwise incorrect time routing may occur.
Date Node
Similar to the Time & Day Node the Date node allows you to do similar conditional based routing but instead of occurring on a weekly rotation this will only happen for specific dates and times. Using this action you are able to specify range/s this is useful if you wanted to have separate routing for public holidays, you can preset a plan for the public holiday so it automatically switches over during the ranges you have set.
NOTE: Remember to use 'More Options' to specify the time zone otherwise incorrect time routing may occur.
Location (Postcode) Node
Postcode routing also known as Postcode Prompting or 'PCP' is routing to specific locations based on a caller's postcode, this topic is quite complex so please get in touch with the client services team to learn more information call Business 1300 on 1300 001 300.
Location (Zone) Node
Zone routing also known as Exchange Based Routing or 'EBR' is routing to specific locations based on a caller's exchange, this is another complex topic so please client services team to learn more information call Business 1300 on 1300 001 300.
Location (State) Node
State routing also known as State Based Routing or 'SBR' is routing to specific locations based on a caller's state, this is somewhat similar to the other two location based routing nodes but is a bit simpler and does not require any data outside of what is configured in the platform.
Click and drag in the location node highlighted below and from there you can select the regions you wish to have a node for, note that you can have multiple regions assigned to the one output node to save time configuring each state. Also remember to make use of the 'No Match' this will route caller's whose location information cannot be found due to being set on anonymous or from international calls.
Once the node is in place further regions can be added by simply editing the node and clicking 'Add' as required:
Related Articles
Menu Node (Multiple Answer Points)
The Menu node (also known as an IVR - Interactive Voice Response) is used in order to allow callers to automatically sort themselves into the right call queues without needing human assistance. This is something all business from large to small will ...Call Node (Single Answer Point)
The Platform Call node will form the basis for most if not all dial-plans you create, whilst starting off as a very basic node it can be put to further advanced use in more complex plans and this article will take you few a few examples of their use ...Flow Designer (Overview)
This article will give your a brief overview of the Flow Designer, how to access it, as well as some information on general views and navigation. For more advanced information on creating Flows please click the "Creating Flows" tab. What is the Flow ...Voicemail Node
Overview We offer voicemail in the form of voice to email. The voicemail will be attached to an email sent to a customer specified email address. Capabilities of the Voicemail Node Introduction Media The "Default Introduction Audio" is a generic ...SMS Online User Guide – Wildjar
Introduction to SMS B1300’s SMS platform allows you to communicate with your customers using SMS messages, market your promotions using SMS campaigns, manage contact lists, and track campaign delivery and opt-outs using the campaign reporting. ...